Delivery & Returns
Please note that due to current lockdown restrictions, dispatch of all orders may be subject to a delay of 7-10 days.
Orders under £100.00: £5.00 (Royal Mail Signed For Delivery).
Orders over £100.00: Free (Royal Mail Special Next Day Delivery).
*Please note, orders placed between 12pm (midday) on Friday and 12pm (midday) on Monday, will be despatched on the Monday for Tuesday delivery.
We aim to dispatch all orders within 1-3 working days. Once the item has been shipped, you will receive notification and the relevant tracking information.
Please note, items marked 'In-Store Only' are not available to purchase online due to brand restrictions. Please contact our store where our team will be happy to assist you.
Click & Collect
If you have chosen "Click & Collect" at the time of placing your order, please do not arrive to collect your order without prior notification that your order is ready for collection.
For security and identification, please bring the following on collection:
- Order Confirmation
- The card used to place the order
- ID in the form of either a driving license, passport or recent utility bill.
Collection without the above will mean we are unable to give out your order and you will be asked to return at a later date.
If you are unhappy with your purchase, please return unworn to the address below within 28 days, along with all original packaging, documentation and returns form, for a full refund.
11-13 Cornfield Road
We recommend all returns are sent using a signed for delivery method, as we cannot be responsible for any returns until they reach us. We are also unable to refund any postage costs.
Once the item has been received by us, we will send you a confirmation email and issue a refund to the original method of payment.
If you would prefer an exchange, please email firstname.lastname@example.org and we will endeavour to meet your request.
Please note, for hygiene purposes, we are unable to accept the return of earrings, unless they are deemed to be faulty.